Delivery & Returns

Dispatch & Delivery

Your order will be processed on receipt of payment confirmation. Delivery will be approximately 10 days thereafter.

UK Orders

  • There is a £10 = €11.00 (euros) delivery charge for orders up to 10KG
  • There is a £20 = €22.00 (euros) delivery charge for orders between 11Kg – 20 Kg
  • A quotation will be given for any items over the weights mentioned above

Overseas Orders

  • A personalised DHL quotation will be given for all Worldwide deliveries. Your Country and Postal Code will be required (NB. PO Box address cannot be accepted)

Customs & Duty

  • The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customers’ responsibility. Unfortunately KPM Moisture Meters Limited has no control over these charges and cannot predict the amounts charged.


  • All orders will be charged in Euros and the amount debited to your credit or debit card will depend on the exchange rate on the day of the transaction. Customers should check with their own credit card company to ascertain the exact exchange rate, as this can vary greatly between different card providers.
  • Payment may only be accepted by either credit card. (VISA, VISA ELECTRON, MASTERCARD, MAESTRO & SOLO) or Telegraphic Bank Transfer.

KPM Meters Products Return Policy

If you are not 100% satisfied with your purchase, KPM Moisture Meters Limited will refund the total cost of the product, including return shipping and handling.

Simply return the product detailing your Order/Invoice Number along with an explanation for your return to the address below. Please obtain proof of postage for returned parcels.

Please include your mailing address, email address and telephone number.

The item(s) must be sent back within 30 days of receipt.

KPM Moisture Meters Limited
Chapel Allerton House,
114 Harrogate Road,
Chapel Allerton,
LS7 4NY.

All returns will be refunded by cheque.

If you have paid duty for the goods received and wish to return these to us you can claim a refund of the duties from your local customs authority. You will need to show them the proof of the duty paid and proof of the export posting. This needs to be checked and confirmed with your local customs authority.

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